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mental heaven

About Us

Where are you located?

We are an online store that sells conscious items all around the globe. The products we offer come from various countries, such as China, US, India, etc.

Is buying products from your store safe?

Yes! We are going to explain to you why. All the products we sell go through the special inspection before we ship them to the permanent location. Moreover, all our products are covered by our low price guarantee as well as product return policy in case an accident occurs.

Our top-notch goal is customer satisfaction. Thus, we do our best to spread the word of our reliable, safe and user-friendly online store.

Order

Is it possible to cancel my order?

After you confirmed the payment, you can cancel your order until 24 hours – the time needed to prepare your order and send it to the transport company.

Can I return my order if I do not want it anymore?

You can refuse to receive your order upon the delivery. If you do not want the package you ordered, you should send us a message and inform us about your decision. We will provide you with the refund or reshipment of another item (if needed).

During the product ordering process, I have accidentally provided the wrong address. How can I correct it?

You should contact us as soon as possible support@yourmentalheaven.com and provide accurate information.

Note!
We can change your address within 24 hours.

I have ordered a couple of items. Will they arrive on the same package?

We sell products that are handcrafted by different craftsmen from different countries. Thus, if you have ordered more than one item, they will arrive on different packages.

I ordered a few items. However, I have received a few of them. When will I get the others?

You will receive a tracking number to each item you order. Their tracking number will be sent to your email address. In case you ordered a few products (different artisans from different countries handcraft them), then you will receive more that one tracking number.

Shipping

When will I get my order?

The time of delivery depends on the destination and the shipping method. If you choose free shipping, then the delivery time may take 2-8 weeks. In case you select express shipping, then you will get your package in 1-4 weeks. If you prefer DHL Priority, then you will get your order in 3-7 business days.

How can I track my order?

Once you confirmed the payment, you will get a tracking number of your package. We will send it to your email address. Therefore, you will always be aware of where your box is.

Quality of the Products

Are the items you sell genuine stones and crystals?

Absolutely. Our customer satisfaction is our main priority. Thus we work only with high-end crystals and stones.

Where are the items made?

They are handcrafted in different parts of the world, including the US, China, India, etc.

I ordered a particular stone at your store; however, when I received it, I noticed that it was not what I expected. What should I do?

Because all the stones and crystals we sell are natural products, each of them is unique, and it is normal if there is a slight difference between your stone and the stone from the picture on our website. In case you think that there is something wrong with the item, you can easily contact us. Do not worry. We will solve any issue immediately.

I received the wrong item. What should I do?

Do not worry, as the product return policy covers all the items we sell. To prove you received the wrong item you need to make a photo and send it. We will arrange the replacement, and you will get the right package as soon as possible.

I have gotten a broken item. What should I do?

Make a photo of the broken item and send it to our email address support@yourmentalheaven.com. We will solve the problem right away.

Do you offer a satisfaction guarantee?

Yes. In case you are not satisfied with the item you received, you can contact our support center to assist you with it. We will find the best solution for you.

Refund and Return

What is about the return policy?

You can quickly receive your credit. In case you paid with a credit card, it will take up to 30 business days. If you used PayPal or Stripe, the process would take 3-5 business days.

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